Shipping & Payment

Orders for Books

1. by telephone on + 30 22610 35135, and press 2 after the recorded message.

2. through our webpage www.pelagia.org

    If this is your first order you will be asked to complete the on-line form.

3. by email on [email protected]
    (Please remember to include your full details.)

4. by fax on + 30 22610 39201
   (Please remember to include your full details.)

Shipping to Customers outside Europe

Customs policies vary widely from country to country, so if you are ordering from outside Europe you should contact your local customs office for further information. Additionally, please note that when placing your order via our website for international delivery, you are considered the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the books.

Customs offices in some countries require the ‘importer of record’ to provide a particular form of identification before releasing a parcel.

Customs forms show the value of books included in the delivery. We provide such information to customs in order to simplify the process for our customers and to fulfil legal obligations. Customs can open and control packages.

The recipient of an international shipment may have to pay import duties and taxes. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.

Before you complete your order you should check the customs duties and taxes that may arise in your country. You are responsible for paying these customs duties and taxes.

Dispatch & Payment

A) Dispatch of books
INSIDE GREECE

1. by ACS Courier. Delivery is free of charge for orders where the total cost exceeds 50.00 € for Retail sale and 100.00 € for Wholesale.

OUTSIDE GREECE

1. by DHL

2. ACS Cyprus Economy (for shipments to Cyprus)

B) Payment
INSIDE GREECE

1. Cash on delivery to ACS Courier.

2. By Credit Card or Debit Card (Visa and MasterCard)

There is also the possibility of paying by interest-free instalments. The maximum number of instalments is 36. The minimum instalment is 15 €.

3. Payment Link (Eurobank)

You will receive a link by email. When you click on this link it will take you to the secure environment of the bank, so that you can pay the cost of your order with your credit or debit card.

4. PayPal

5. Electronic Bank Transfer
    You can transfer the total cost of the order directly into the following National Bank of Greece account.

For payments in Euros:
Levadia Branch (398)
IBAN: GR8701103980000039862126974
BIC SWIFT: ETHNGRAA

or into the following Eurobank account.

For payments in Euros:
Nea Penteli Branch (400)
IBAN: GR5102604000000100200322138
BIC SWIFT: ERBKGRAA

For further clarification with regard to methods of payment, please contact us on [email protected] or by telephone on +30 22610 35135.

OUTSIDE GREECE

1. By Credit Card or Debit Card (Visa and MasterCard)

2. Payment Link (Eurobank)

You will receive a link by email. When you click on this link it will take you to the secure environment of the bank, so that you can pay the cost of your order with your credit or debit card.

3. PayPal

4. Electronic Bank Transfer
You can transfer the total cost of the order directly into the following National Bank of Greece account.

For payments in Euros:
Levadia Branch (398)
IBAN: GR8701103980000039862126974
BIC SWIFT: ETHNGRAA
 
For payments in United States Dollars (USD):
Orchomenos  Branch (441)
IBAN: GR5101104412000044161527161
BIC SWIFT: ETHNGRAA

or into the following Eurobank account.

For payments in Euros:
Nea Penteli Branch (400)
IBAN: GR5102604000000100200322138
BIC SWIFT: ERBKGRAA

For payments in United States Dollar (USD):
Nea Penteli Branch (400)
IBAN: GR0402604000000121200003237
BIC SWIFT: ERBKGRAA

For further clarification with regard to methods of payment, please contact us on [email protected] or by telephone on +30 22610 35135.

Availability, Receipt & Return

Orders for delivery Inside Greece:
Books are dispatched by ACS Courier every Tuesday and Thursday, due to the remote geographical location of the Monastery.

Orders for delivery outside Greece:

Orders for abroad are sent by ELTA (Greek Postal Service), ACS Courier or UPS.
Delivery times depend on the customer’s country of residence.

Return of books

Books for dispatch are very securely packed with exceptional care, and, according to our customers, they reach their destination in excellent condition.
Returns are accepted if one of the books in the order is faulty (i.e. if it is incorrectly printed). In this case, please return the book by ACS courier at the Monastery’s expense, if you are inside Greece, and by mail, if you are outside Greece, and we will replace it.

Note

In exceptional cases when books are ordered that are out of print or are in the process of being reprinted, there may be a short delay until our stock is replenished. In such cases we shall inform you by email or telephone.
Delivery times vary according to the shipping method that is chosen and the distance. It is possible that unforeseeable situations (such as strikes, exceptionally severe weather conditions etc.) may affect delivery times. Our electronic bookstore cannot be held responsible for delays in such cases.